Privacy Policy
Your privacy is important to us
Privacy Policy
At Bandilo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.
1. Information We Collect
Personal Information:
- Name and contact details (phone number, email)
- Delivery address and location data
- Payment information (securely processed)
- Order history and preferences
Usage Information:
- Device information and IP address
- App usage patterns and preferences
- Search queries and browsing history
- Location data for delivery services
2. How We Use Your Information
- Process and fulfill your orders
- Communicate with you about orders and services
- Improve our products and services
- Send promotional offers (with your consent)
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Vendors to fulfill your orders
- Delivery agents to complete deliveries
- Payment processors for transaction processing
- Service providers who assist our operations
- Law enforcement when legally required
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of sensitive data
- Secure servers and databases
- Regular security audits
- Access controls and authentication
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent at any time
- Export your data in a portable format
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences in your device settings.
7. Location Data
We collect location data to provide delivery services and show nearby vendors. You can control location permissions through your device settings. Disabling location services may limit functionality.
8. Children's Privacy
Bandilo is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
9. Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. You can request data deletion at any time.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use after changes indicates acceptance.
11. Contact Us
For privacy-related questions or to exercise your rights, please contact us through:
- App support section
- Email: privacy@bandilo.com
- In-app feedback form
Your Privacy Matters
We are committed to protecting your personal information and maintaining transparency.